Client: Royal Mail  |  Company: Epam  |  Role: Lead Designer  |  Product: Locker Interface

Royal Mail Parcel Lockers

To meet surging demand for convenient parcel drop-off and collection points and to cater for the growing number of second-hand marketplace sellers, Royal Mail launched their parcel lockers in December 2024.

My services
UX/UI
Prototyping

The brief

Royal Mail set out to launch a new network of parcel lockers and required a user interface that would seamlessly support both customer and postal worker journeys. While initial groundwork had been laid, they needed a partner to elevate the concept—crafting a user experience and visual design that would bring the system to life.

The challenge

The primary challenge lay in the tight project timeline, combined with the fact that this was Royal Mail's first venture into locker-based services. Success hinged on rapidly understanding the technology, analysing key competitors, and moving quickly and efficiently to deliver an early wireframe prototype.

Solutions

I designed all screens to accommodate every user journey, ensuring alignment with the project requirements. As the interface is a digital touchpoint, I placed particular emphasis on clarity—utilising concise messaging and large, intuitive buttons to make each interaction as simple and accessible as possible for customers. 

One standout locker feature is the ability for customers to print their own labels, offering added convenience and streamlining the overall process.

Results

Since their launch in December, Royal Mail Parcel Lockers have been rolled out nationwide. In partnership with Sainsbury’s, lockers have also been installed at stores across the UK—making Sainsbury’s the first major supermarket to join Royal Mail’s expanding network of drop-off and collection points. The lockers have been well received by customers, who consistently highlight their convenience and ease of use.